How to Get After-sales Help Faster

Created by Contato X, Modified on Thu, 06 Apr 2023 at 01:18 AM by Contato X

Firstly, you can enter your question on the support page to try to obtain a solution.

Secondly,a more standardized format of email/ticket can speed up the processing time.


Please add keywords and order numbers in the email/ticket. The email address must be the same as the one used when placing the order. For example:


If you want to cancel the order, the email/ticket order's subject should be: Order Cancel+order number;


If you want to change the address, the email/ticket order's subject should be: Change Address+order number;


If you want to change the color, the email/ticket order's subject should be: Change Color+order number;


If your product has quality problems, the email/ticket order's subject should be: product model+quality issue+order number. You can also specify the problem, such as: product model+unable to power up+order number, RG505+screen or display quality+order number, RG505+sound or speaker issue+order number, RG505+no charge+order number, RG505+SD card issue+order number;


If you have a system issue, the email/ticket order's subject should be: product model+system issue+order number;


If you have a product question to ask, the email/ticket order's subject should be: product model+product inquiry;


If you want to return or exchange the product, the email/ticket order's subject should be: Return or Exchange+order number;


If you want to purchase accessories, the email/ticket order's subject should be: product model+accessory purchase+order number;


If there is a logistics problem, the email/ticket order's subject should be: logistics Issue+logistics number+order number.


If you received the wrong product or your product is missing, the email/ticket title should be: wrong order/product missing + order number. 


If you are a returning customer and want to purchase accessories, please send an email/ticket to us. The email/ticket title should be: purchase accessories + product model + order number.

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