What should I do if the shipment is marked as "delivery failed?"

Created by Contato X, Modified on Wed, 5 Apr, 2023 at 5:13 PM by Contato X

Please contact your local carrier for assistance. You can obtain the local tracking number by searching for your tracking number in 17track.net.


You can also contact us via email/ticket, and we will help you get the local carrier and the local tracking number, as well as contact the carrier in China. We recommend that you contact the local carrier for faster feedback. 

Please refer to "How can I inquire about my shipping status?"

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