Please contact your local customs office for assistance. You can also contact us via email/ticket, and we will help you locate the local customs office's contact information and contact the carrier in China. We recommend that you contact the local customs office for faster feedback.
Please refer to "How can I inquire about my shipping status?"
If customs duties are incurred, please pay them promptly. We are not responsible for any delivery failures due to non-payment of customs duties.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article